2025 High-quality Real ADX261 Exam | 100% Free Certification ADX261 Dumps

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The ADX261 exam is a vital certification for Salesforce administrators who want to demonstrate their expertise in administering and maintaining Service Cloud. By passing the exam, candidates can prove their skills and knowledge to potential employers and gain recognition within the Salesforce community. With the right preparation and experience, passing the ADX261 exam can be a significant step towards a successful career in Salesforce administration.

Salesforce ADX261 Certification Exam is an excellent opportunity for individuals seeking to validate their skills in administering and maintaining Service Cloud. Administer and Maintain Service Cloud certification focuses on testing the technical knowledge and expertise needed to manage a Service Cloud implementation effectively.

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Salesforce Administer and Maintain Service Cloud Sample Questions (Q166-Q171):

NEW QUESTION # 166
Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.
What is the recommended license for the specialists?

A. WDC Only User
B. Satesforce
C. Salesforce Platform
D. Knowledge Only User

Answer: D

NEW QUESTION # 167
A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.
Which approach should be used for the data migration?

A. Plan, Prepare, Validate, Execute, Test
B. Plan, Prepare, Test, Execute, Validate
C. Prepare, Plan, Test, Execute, Validate
D. Prepare, Plan, Validate, Execute, Test

Answer: A

NEW QUESTION # 168
The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.
Which solution allows product managers to quickly see and review the cases that are created for their products?

A. Configure a Case list view filtered by My Cases.
B. Configure a Case list view filtered by My Case Teams.
C. Configure a Case related list on the Product page layout.

Answer: B

Explanation:
Configuring a Case list view filtered by "My Case Teams" allows product managers to quickly see and review cases associated with their product teams. This solution leverages the predefined case teams for each product, making it easy for product managers to filter and access relevant cases, improving visibility and involvement in the case management process.

NEW QUESTION # 169
Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. Which solution should a consultant recommend to meet this requirement?

A. Create separate data category groups for each division and assign the category to a division profile.
B. Create a sharing rule for each division to provide access based on criteria of the article.
C. Create a sharing rule for each division to provide access using the role hierarchy.
D. Create a single data category group for each division and provide access using the role hierarchy.

Answer: D

Explanation:
Data categories are a way to classify and organize your knowledge articles based on criteria such as products, topics, or audiences. You can create data category groups to define the top-level categories for your articles, and then create subcategories within each group. You can also control which users can access which categories based on their roles or permission sets. To meet the requirement of Universal Containers, you can create a single data category group for each division and assign the categories to the roles that belong to that division. This way, each division will only see its own articles when performing a search. Verified Reference: Data Categories

NEW QUESTION # 170
Cloud Kicks is preparing to launch Service Console to a large set of service agents. Feedback from a pilot group of users revealed they would like a quick way to navigate the console, including changing tabs, saving records, and searching.
What is the recommended feature to improve productivity?

A. Quick text
B. Keyboard shortcuts
C. Custom macros

Answer: B

Explanation:
Keyboard shortcuts in the Lightning Service Console enable service agents to quickly navigate the console, change tabs, save records, and perform searches without relying on mouse clicks. This feature enhances productivity by allowing agents to perform common actions more efficiently, addressing the feedback from the pilot group of users.

NEW QUESTION # 171
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